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var(--ease)}.mail-item:hover{background:var(--canvas)}.mail-item[aria-current=true]{background:var(--lavender)}.mail-meta{display:flex;flex-direction:column;min-width:0;flex:1}.mail-top{display:flex;justify-content:space-between;gap:8px}.mail-subject{overflow:hidden;text-overflow:ellipsis;white-space:nowrap;color:var(--ink-2);font-size:var(--fs-sm)}.unread{width:9px;height:9px;border-radius:50%;background:var(--focus);flex:none}.mail-read h2{font-size:var(--fs-xl);font-weight:800;margin-bottom:4px}.mail-body{margin-top:20px;white-space:pre-wrap;max-width:68ch;color:var(--ink-2)}.form-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(220px,1fr));gap:14px;align-items:end}.form-grid label{display:flex;flex-direction:column;gap:6px;color:var(--ink-3);font-size:var(--fs-sm);font-weight:600}.form-grid input{height:46px;padding:0 16px;background:var(--canvas);border:1px solid var(--line);border-radius:var(--r-sm);color:var(--ink)}.form-grid select,.form-grid textarea{padding:12px 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infinite}.call-popup-label{color:#b9bbc4;font-size:var(--fs-sm);font-weight:600}.call-popup-number{font-size:var(--fs-xl);font-weight:800;margin-top:4px;font-variant-numeric:tabular-nums}.call-popup-name{color:#d4d5db}.call-popup-timer{font-size:var(--fs-2xl);font-weight:800;margin-top:8px;font-variant-numeric:tabular-nums}.call-popup-actions{display:flex;gap:10px;margin-top:18px}.call-popup-actions .btn{flex:1}.call-popup .btn:not(.btn-green):not(.btn-red){background:#ffffff1a;border-color:transparent;color:#fff}.call-popup :focus-visible{outline-color:#fff}@keyframes popup-in{0%{opacity:0;transform:translateY(-10px)}to{opacity:1;transform:none}}@keyframes ring{0%,to{box-shadow:0 24px 60px -16px #0000008c,0 0 #67c28a8c}50%{box-shadow:0 24px 60px -16px #0000008c,0 0 0 12px #67c28a00}}.auth-page{min-height:100dvh;display:grid;place-items:center;padding:24px;background:var(--page)}.auth-card{width:min(420px,100%);display:flex;flex-direction:column;gap:14px;padding:36px 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td{background:var(--canvas)}.rate{display:inline-flex;align-items:center;gap:10px;min-width:120px}.rate-track{flex:1;height:8px;background:var(--side);border-radius:999px;overflow:hidden;min-width:56px}.rate-fill{display:block;height:100%;background:var(--info-dot);border-radius:999px}.health{display:flex;flex-direction:column;gap:8px}.health li{display:flex;justify-content:space-between;align-items:center;gap:12px;flex-wrap:wrap;padding:10px 14px;background:var(--canvas);border-radius:var(--r-sm)}.health .pill{box-shadow:none;background:var(--panel);height:32px}@media(max-width:1320px){.kpis-4{grid-template-columns:repeat(2,minmax(0,1fr))}}@media(max-width:1100px){.grid-2{grid-template-columns:minmax(0,1fr)}}@media(max-width:860px){.kpis-4{grid-template-columns:minmax(0,1fr)}}.chips{display:inline-flex;flex-wrap:wrap;gap:6px}.chip{display:inline-flex;align-items:center;height:26px;padding:0 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12px;background:var(--canvas);border-radius:var(--r-sm)}.wall{min-height:100dvh;padding:clamp(18px,2.2vw,44px);background:var(--rail);color:#f4f4f2;display:flex;flex-direction:column;gap:clamp(16px,2vw,32px)}.wall-head{display:flex;align-items:center;justify-content:space-between;gap:24px;flex-wrap:wrap}.wall-head h1{font-size:clamp(1.75rem,2.6vw,3rem);font-weight:800;letter-spacing:-.02em;line-height:1.1}.wall-head p{color:#b9bbc4;font-size:clamp(.9rem,1.2vw,1.4rem)}.wall-clock{font-size:clamp(2rem,4vw,4.5rem);font-weight:800;font-variant-numeric:tabular-nums;letter-spacing:-.02em}.wall-buttons{display:flex;gap:10px}.wall-btn{display:grid;place-items:center;width:46px;height:46px;background:#ffffff1a;color:#fff;border:0;border-radius:50%;cursor:pointer;transition:background-color .16s var(--ease)}.wall-btn:hover{background:#fff3}.wall :focus-visible{outline-color:#fff}.wall-warn{padding:14px 20px;background:#ffffff1a;border-radius:var(--r-sm);font-size:clamp(.95rem,1.3vw,1.4rem)}.wall-tiles{display:grid;grid-template-columns:repeat(var(--cols, 4),minmax(0,1fr));gap:clamp(12px,1.4vw,24px)}@media(max-width:860px){.wall-tiles{grid-template-columns:repeat(2,minmax(0,1fr))}}.wall-tile{padding:clamp(16px,1.8vw,32px);border-radius:var(--r-md);background:var(--periwinkle);color:var(--ink)}.wall-label{font-size:clamp(.95rem,1.3vw,1.5rem);font-weight:700}.wall-value{font-size:clamp(3rem,6.5vw,8rem);font-weight:800;letter-spacing:-.03em;line-height:1.05;font-variant-numeric:tabular-nums;margin-top:6px}.wall-note{font-size:clamp(.8rem,1.05vw,1.2rem);color:#232428bf;margin-top:4px}.wall-tile.wall-neutral{background:var(--lavender)}.wall-tile.wall-live{background:var(--periwinkle)}.wall-tile.wall-good{background:var(--ok-bg);color:var(--ok-fg)}.wall-tile.wall-good .wall-note{color:var(--ok-fg)}.wall-tile.wall-warn{background:var(--warn-bg);color:var(--warn-fg)}.wall-tile.wall-warn 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16px;border-radius:999px;font-size:clamp(1.1rem,1.7vw,2rem);font-weight:800;font-variant-numeric:tabular-nums;background:var(--side);color:var(--ink)}.wall-badge.wall-good{background:var(--ok-bg);color:var(--ok-fg)}.wall-badge.wall-warn{background:var(--warn-bg);color:var(--warn-fg)}.wall-badge.wall-bad{background:var(--bad-bg);color:var(--bad-fg)}@media(max-width:860px){.wall-grid{grid-template-columns:minmax(0,1fr)}}.agent-state{display:inline-flex;align-items:center;gap:7px;height:28px;padding:0 12px;border-radius:999px;font-size:var(--fs-sm);font-weight:700;white-space:nowrap}.agent-available{background:var(--ok-bg);color:var(--ok-fg)}.agent-available .status-dot{background:var(--ok-dot)}.agent-on_call{background:var(--periwinkle);color:var(--ink)}.agent-on_call .status-dot{background:var(--ink)}.agent-ringing{background:var(--warn-bg);color:var(--warn-fg)}.agent-ringing .status-dot{background:var(--warn-dot)}.agent-paused{background:var(--butter);color:var(--ink)}.agent-paused .status-dot{background:var(--ink)}.agent-offline{background:var(--canvas);color:var(--ink-3)}.agent-offline .status-dot{background:var(--ink-3)}.state-bar{display:flex;flex-wrap:wrap;gap:8px}.state-pill{display:inline-flex;align-items:center;gap:8px;height:38px;padding:0 16px;border:2px solid transparent;border-radius:999px;font:inherit;font-size:var(--fs-sm);font-weight:700;cursor:pointer}.state-pill[aria-pressed=true]{border-color:var(--ink)}.state-count{font-size:var(--fs-lg);font-weight:800}.state-pill.agent-offline{border-color:var(--line)}.state-pill.agent-offline[aria-pressed=true]{border-color:var(--ink)}.agent-action{height:32px}.agent-action{margin-left:10px}.header-status{align-items:center}.pill-state{gap:10px;padding-left:6px}.pill-state .agent-state{height:30px}.pause{position:relative}.pause-btn{display:inline-flex;align-items:center;gap:8px;height:44px;padding:0 20px;border:0;border-radius:999px;background:var(--ink);color:#fff;font:inherit;font-size:var(--fs-md);font-weight:700;cursor:pointer;box-shadow:var(--shadow-card);transition:background-color .16s var(--ease),transform .16s var(--ease)}.pause-btn:hover{background:#3a3e48}.pause-btn:active{transform:scale(.97)}.pause-btn-resume{background:var(--butter);color:var(--ink)}.pause-btn-resume:hover{background:#f0cf6e}.pause-menu{position:absolute;top:calc(100% + 8px);right:0;z-index:30;min-width:190px;padding:6px;background:var(--panel);border-radius:var(--r-md);box-shadow:var(--shadow-frame)}.pause-menu button{display:block;width:100%;padding:11px 14px;border:0;border-radius:var(--r-sm);background:transparent;font:inherit;font-weight:600;color:var(--ink);text-align:left;cursor:pointer}.pause-menu button:hover{background:var(--canvas)}.pause-error{position:absolute;top:100%;right:0;white-space:nowrap;margin-top:6px}.call-sound{width:100%;margin-top:12px}.call-popup{max-height:calc(100dvh - 32px);overflow-y:auto}.call-popup-actions+.call-popup-actions{margin-top:10px}.call-popup .btn:disabled{opacity:.45;cursor:default}.transfer{margin-top:16px;display:flex;flex-direction:column;gap:10px}.transfer-head{display:flex;align-items:center;gap:10px}.transfer-back{display:grid;place-items:center;width:32px;height:32px;border:0;border-radius:50%;background:#ffffff1a;color:#fff;cursor:pointer}.transfer-modes{display:flex;gap:4px;padding:4px;border-radius:999px;background:#ffffff14}.transfer-modes button{flex:1;height:34px;border:0;border-radius:999px;background:transparent;color:#fff;font:inherit;font-size:var(--fs-sm);font-weight:600;cursor:pointer}.transfer-modes button[aria-pressed=true]{background:#fff;color:var(--ink)}.transfer-search{height:42px;padding:0 14px;border:0;border-radius:var(--r-sm);background:#ffffff1a;color:#fff;font:inherit}.transfer-search::placeholder{color:#fff9}.transfer-list{display:flex;flex-direction:column;gap:4px;max-height:240px;overflow-y:auto}.transfer-list button{display:flex;align-items:center;justify-content:space-between;gap:10px;width:100%;padding:9px 12px;border:0;border-radius:var(--r-sm);background:#ffffff0f;color:#fff;font:inherit;text-align:left;cursor:pointer}.transfer-list button:hover:not(:disabled){background:#ffffff24}.transfer-list button:disabled{opacity:.5;cursor:default}.transfer-list .muted{color:#ffffffa6}.transfer-none,.transfer-status{color:#fffc;font-size:var(--fs-sm)}.transfer-error{padding:8px 12px;border-radius:var(--r-sm);background:#f08a8033;color:#f9c9c4;font-size:var(--fs-sm);font-weight:600}.follow-up{font-size:var(--fs-sm);font-weight:600}.mail-item .follow-up{display:block;margin-top:2px}.follow-rang_again{color:var(--ok-fg)}.monitor{display:inline-flex;flex-wrap:wrap;gap:6px}.monitor .btn{gap:6px}.conv-thread{margin-top:16px;display:flex;flex-direction:column;gap:8px}.conv-msg{padding:12px 16px;background:var(--canvas);border-radius:var(--r-sm)}.conv-msg-us{background:var(--lavender-soft)}.conv-msg summary{cursor:pointer}.conv-email-body{max-height:260px;overflow-y:auto}.conv-email-body .mail-html,.conv-email-body .mail-body{margin-top:10px}.follow-replied{color:var(--warn-fg)}.reply-form{grid-template-columns:1fr;justify-items:start;margin-top:16px}.reply-form label,.reply-form textarea{width:100%}.form-grid .check{flex-direction:row;align-items:center;gap:10px;font-weight:500;grid-column:1 / -1}.form-grid .check input{width:18px;height:18px;flex:none}